For Patients

Our goal at Emerald Coast Neurology is to deliver the highest quality care possible to our patients in a compassionate and caring environment. In order to provide these services in a timely and organized manner, we have instituted the following policies.

Please review these policies before your appointment, and feel free to contact us should you have any questions. Thank you!

Our Medical Providers

Our medical care providers consist of three neurologists: Dr. David Bear, Dr. Daniel Ross and Dr. Henry Porter; two certified Physician Assistants Amanda Fields, PA-C, Eric Ponder, PA-C and one ARNP, Michelle Santiago. Our office locations include Pensacola and Gulf Breeze.

Appointments

Office hours are Monday through Thursday, 8:30 a.m. to 4 p.m., and Friday 8:30 to 11 a.m.

If you have not completed the pre-visit check in process from the email sent to you please arrive 30 minutes early to complete the new patient paperwork which will be completed via an electronic device. If you are uncomfortable filling out your paperwork on an electronic device, we ask that someone accompanies that will be able to assist you with this. All patients must present current photo identification and a valid insurance card at check-in.

Although we schedule individual appointments, it is difficult to adhere to an exact schedule when dealing with medical issues. We apologize for any inconvenience and appreciate your understanding.

If you arrive late for your appointment, it may be necessary to reschedule to another time or date.

If you cannot keep your scheduled appointment, please contact the Emerald Coast Neurology office at least 24 hours in advance of your scheduled appointment. If you fail to keep your appointment and do not cancel at least 24 hours in advance, you will be charged a $75 fee for office visits and $250 fee for procedures. No further appointments will be scheduled until this fee has been paid in full.

Financial Policy

If you do not provide us with a valid insurance card at the time of your visit, you will be considered a “self-pay” and required to pay in full at the time services are rendered. Co-payments and any outstanding balances are required at check-in.

Compliance with the payment terms is required to continue to provide services to you. Our billing department is available during our normal business hours to discuss the specifics of your insurance coverage and set up payment arrangements at 850-438-1136.

If you are a member of a Managed Care Insurance plan or HMO, and you are coming in for an office visit, a referral or prior authorization is required from your primary care physician. If we do not have the necessary authorization prior to your visit, your appointment will be rescheduled.

Telephone

Our primary telephone number is 850-438-1136. Incoming calls to our other, unlisted numbers cannot be transferred and will not be properly directed to the after hours service. Please choose option #2 to schedule an appointment.

When you call and leave a message, it is imperative that you:

  • Speak clearly
  • Provide your full name
  • Provide your date of birth
  • Briefly state the nature of your call
  • Leave a valid telephone number at which we may return your call

We do not treat or diagnose illness over the phone. Please make an appointment if you feel you need to make a change to your current medications or your symptoms have changed. In the case of an emergency, please dial 911.